A small introduction about my self


Operations Lead Manager

Greetings! I'm a seasoned Operations Lead Manager with a proven track record of optimizing call center operations to deliver exceptional results. With a background spanning Mechanical Engineering Technology and an MBA in Business Administration, I bring a unique blend of technical acumen and strategic thinking to the table.

Throughout my career, I've excelled in establishing systems audits and implementing processes to enhance the quality of service programs. From managing organizational sales and marketing departments to nurturing client relationships, I've consistently exceeded expectations and driven tangible outcomes.

My journey has seen me lead dynamic sales presentations, analyze performance metrics, and oversee the day-to-day activities of call center teams. I'm passionate about leveraging data-driven insights to make informed decisions and continuously improve operations.

Let's connect and embark on this journey together!

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I can say i’m quite good at


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Sales & Marketing

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Client Relationship Management

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Call Center Experience

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Engineering Management

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Business Development

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Work Experience

My previous associations

Oct 2020

Sysnet Global Solutions

Operations Lead Manager

• Establishing systems audits while preparing processes to better manage quality services programs. • Handling contacts center’s organizational sales and marketing department’s-e-commerce infrastructure. • Maintaining new and existing clients by utilizing current relationships goals. • Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty. • Accomplished HR objectives by recruiting, training, counseling, and enforcing policies. • Maintains call center financial objectives by estimating requirements, preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective actions. • Capable of working with C-level management such as VP of Sales, and CEO.

April 2017
Oct 2020

Cortech, LLC

Employee Performance Manager

• Responsible for implementing dynamic sales presentations daily to gain revenue through the ability to arrange business model to match the current call center environment. • Prepared call center performance metrics by collecting, analyzing, and summarizing trends for monthly reporting by utilizing Salesforces. • Ability to effectively manage client’s ongoing relationships through ensuring promises are kept and manage expectations. • Extremely efficient with working under deadlines of an unpredictable environment. • Capability to effectively manage client & staff relationships, promptly respond to clients, while managing expectations.

April 2017


Call Center Manager

• Managed the day-to-day activities of 45-110 phone agents with a large volume of inbound and outbound calling. Coached and developed these agents to call out to potential customers who were interested in broadband services. • Directly implementing full-scale management of call center team which included hiring, training, coaching, and encouraging agents to meet their daily expectations of the production metrics.


What I have done in my academic career

May 2009

MBA in Business Administration

University of Phoenix-Atlanta Campus – Dunwoody, GA

During my time at the University of Phoenix-Atlanta Campus, I immersed myself in a rigorous curriculum focused on business administration, honing my strategic thinking and leadership skills. Through coursework and collaborative projects, I gained valuable insights into organizational management and decision-making processes, preparing me for the dynamic challenges of the business world.

May 1994

B.S. in Mechanical Engineering Technology

Prairie View A&M University - Prairie View, TX

At Prairie View A&M University, I pursued my passion for mechanical engineering technology, laying the foundation for a successful career in the field. Through hands-on projects and coursework, I developed a strong understanding of engineering principles and problem-solving techniques, equipping me with the technical expertise needed to excel in diverse industries


Please feel free if you would like to have a chat.


Grayson, GA

(678) 508-2006


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